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Friday, October 4 • 10:15am - 11:15am
Credit Unions are under unprecedented attack from all angles hurting the bottom line.

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Credit Unions are under unprecedented attack from all angles.  1000’s of Fintechs are collectively hurting the bottom line.  Regulators are slowing the industry down.  Credit Union 2.0 outlines the DREAM (Differentiation, Repeat and Reinforce, Educate and Excite, Automate and Motivate) methodology that will help your CU begin the process of digitally engaging your members, building fierce loyalty and making them feel the CU difference.  

The Credit Union 2.0 movement teaches why we need to change, key case studies from awesome credit unions, lessons learned from other cooperatives, strategies for creating fierce loyalty including – The ultimate first 100 Day Experience, Hacking your CU’s Repeated Mistakes, and Education = Trust | Trust = Sales.
Finally, CU2.0 will provide an optimistic outline of the CU of the tomorrow that Digitally engages members, builds fierce loyalty, scales gracefully, and make your members feel like they own the place!

Speakers
avatar for Kirk Drake

Kirk Drake

CEO, Ongoing Operations, LLC
Kirk Drake is a lifelong entrepreneur, author, and founder of Credit Union 2.0. He is a credit union and technology enthusiast who built eight successful businesses, notably the Credit Union Service Organization (CUSO) Ongoing Operations, CU Wallet – a mobile wallet venture, and... Read More →



Friday October 4, 2019 10:15am - 11:15am EDT
Hunter Ballroom